We understand that it can sometimes be difficult to choose the correct sizes when purchasing online. For this reason, we offer our customers a fourteen (14) day exchange or refund policy in the case of incorrect size selection or change of mind.
We also offer an appointment only service if customers wish to try on products before purhcase. Please contact us to make an appointment: Caz 0428 887 223. AH also available.
Goods may be returned for refund, credit, or exchange if they are returned to Raceline within fourteen (14) days of receipt, subject to the following conditions:
- Customer must contact us via email or phone call, to confirm your request for exchange or return and receive confirmation by email prior to returning any goods. Please Email us at sales@raceline-racewear.com.au and place “exchange + invoice number” in subject line.
- Items must be returned unused, undamaged, unmarked and in original undamaged product packaging to obtain a full exchange, credit, or refund.
- Use our AusPost Returns Portal to easily print and pay for return labels. Regular post only, for a flat rate of $18.95. Please include a pre-paid return post bag for Exchange Items. https://return.auspost.com.au/RACELINE_MOTORSPORT_RACEWEAR
- Items are returned at Customer’s expense. (Customer to pay exchanged shipment costs i.e. Return shipping to Raceline, then back to Customer).
- Customer MUST include a prepaid post bag with sender’s name and address for return of exchanged goods. We will contact you if additional postage is required. If goods are boxed and cannot fit in a prepaid bag, Raceline will confirm costs to be paid by Customer.
- Include exchange instructions (upsize, change of colour etc), order reference number and reason for return.
- Once you ship the goods back to our PO Box, please email, text, or call with tracking details.
- Items returned after fourteen (14) days of receipt of order, will incur a ten percent (10%) restocking charge, deducted from the refund amount, calculated on the individual product amount, not the entire order amount.
- Items returned without the original product packaging or with damaged product packaging, will incur a ten dollar ($10) repackaging charge.
- We are unable to accept responsibility for returns that are undelivered, so it is important that you retain the tracking details for your returned postage so that the selected carrier can investigate any delivery issues.
- THERE IS NO EXCHANGE OR REFUND ON CLEARANCE ITEMS OR SPECIAL ORDER-IN/UNSTOCKED ITEMS. We are able to measure items for you to assist with sizing, please call to talk with us if you have any questions regarding sizing or colour etc, we can send photos of the item if needed and we are happy to assist where we can, before you make your purchase.
- If an item is found to be faulty or damaged upon receipt, or does not meet your expectations, please contact us asap. Raceline will endeavour to replace the item for you, all shipping at our expense or will provide you with a credit note or refund, as agreed to between customer and Raceline.
- Refunds will be paid back to customer as per the original payment method used, less any postage incurred if item was shipped., less any merchant fees incurred by Pay Pal, Afterpay etc. If order is cancelled before shipping, the refund will be made to customer as per the original payment method used, less any merchant fees incurred by Pay Pal, Afterpay etc.
- Returns / Exchanges should be sent to: Raceline Motorsport Racewear, PO Box 827, Somerville, Victoria, 3912
Your support means everything to us, thank you for shopping with Raceline!